Returns, clearly.

ERA is not accepting orders until each lamp’s supplier, shipping path, and return handling are confirmed. The final return window, eligibility, and any return-shipping responsibility will be displayed with the purchasable item before checkout.

We will not retroactively change the return terms shown at the time of an order. If an item arrives damaged or incorrect, customers will have a direct support route to resolve it.

For a future order question, contact ERA with your order reference.